​1. Return Window
​All return requests must be made strictly within 14 days of receiving your order.
​2. Transit Damage & Delivery Inspection
​All orders must be thoroughly inspected for transport damage on the very day of delivery.
​Any issues or transit damages must be reported to us within 24 hours of delivery. Failure to report damages within this 24-hour window means we cannot accept liability or process claims, as it prevents us from raising a claim with the courier.
​3. Condition of Returned Items & Pre-Painted Panels
​Items must be returned in their original packaging and original condition.
​Any panels showing signs of being fitted, tampered with, or installed will not be refunded.
​Due to being custom-finished to specific vehicle paint codes, painted-to-order panels are non-returnable unless they arrived damaged or incorrect due to our error.
​4. Important: Dry Fitting & Color Matching
​Always dry fit the panel first to check that you are completely happy with the color match before committing to fitting the panel with bolts, nuts, or fixings.
​We will not accept returns or issue refunds if the panel has already been bolted on or installed.
​Color Match Disclaimer: While our color matching is performed to a high standard, freshly painted replacement panels may occasionally show a slight variance compared to the rest of the vehicle. This is due to natural factors such as weathering, UV exposure, and the age of the existing paintwork on your vehicle.
​5. Return Authorization (RMA) & Evidence
​You must contact us prior to returning any items to obtain a return reference number. Any orders returned to us without a valid return reference number will be refused and will not be refunded.
​For any damaged, defective, or incorrect items, clear photographic evidence must be provided to us via email prior to authorizing the return.
​6. Return Shipping, Incorrect Orders & Deductions
​If an item is no longer required, ordered by mistake, or the wrong item was ordered by the customer, the customer is fully responsible for paying the costs of posting the item back.
​For these items, we reserve the right to deduct the original cost of postage and packaging (P&P) from your refund, which varies from £5 to £70 depending on the size and weight of the item ordered.
​If a delivery is refused at the door without prior agreement with us, any return-to-sender courier fees incurred will be deducted from your refund.
​The buyer must ensure the item is safely and securely packed; any returns damaged in transit due to poor packaging will not be refunded.
​7. Delivery Address Accuracy
​Customers must ensure the correct delivery address is entered on the order. If a package is returned to us because an incorrect or incomplete address was provided by the customer, it will be subject to a reposting charge before it can be redispatched.